When you ask healthcare leaders about rolling out diversity, equity, and inclusion (DEI) training to their frontline workers, not surprisingly, they divide the story into three distinct chapters: pre-COVID; the pandemic period; and the gradual recovery from the pandemic that fortunately now appears to be underway.
What happened with DEI initiatives in each of these chapters? And what have healthcare leaders learned that will help them to promote DEI strategies going forward? We recently consulted with healthcare executives to gain their insights. Here’s what we learned: