Advice for Civil Conversations

When we feel deeply about an event or issue, we can often fail to find the best words for what we are feeling and what we believe. Tempers flare, emotions run high, and many otherwise respectful conversations can dissolve into hard feelings and a loss of respect. In these situations, it helps to have a framework to have positive discussions. Joseph Grenny, co-author of the book Crucial Conversations: Tools for Talking When Stakes Are High, offers the following tips on how to share personal opinions at work.